U.S. Bank started charging my account an outrageous new fee and offered no explanation. I decided to yank all my money and just be done with them. I had been a loyal customer for over five years. No one asked/cared why I was closing my accounts. IAfter watching four employees joke around and stand in the lobby for ten minutes, a banker finally assisted me (only to misspell my name on the cashier's checks).
End result: went to a credit union and never looked back.