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  • I had a bad experience with this hospital. I took my boyfriend to the ER in July because he was having severe pain on his right side by his abdomen, so severe that he passed out from the pain. We got there at 3:30 am and didn't get a room until about 6 hours later although we were told there were plenty of rooms available. I was trying to explain to the Dr. we initially spoke to that my boyfriend thought the issue was caused by his appendix, because his mother also had the same symptoms he had, and hers had ruptured while she was hospitalized, along with a few other family members as well. Basically addressing my concerns. While sitting and waiting with my boyfriend, I overheard the Dr. saying to a lady at the front desk, "I think we have a doctor over here" (referring to me) in a very sarcastic tone, and the lady responding back with "Be nice". When we got his room a day later, another nurse who was getting my boyfriend prepped for surgery was incredibly rude to me, instead of kindly being told I couldn't bring our daughter up to his room for safety reasons (which I completely didn't think about at the time, being under a lot of stress due to my boyfriend's condition), gave me unnecessary attitude and was a complete jerk. My boyfriend's mother and I looked at one another in shock at the treatment I received. My boyfriend was there for a few days, because none of the doctors could figure out what was wrong with him. He was convinced he had appendicitis.The surgeon finally consulted with my boyfriend and decided that if he truly thought he had appendicitis, they would remove the appendix. A day after the surgery, no more pain in that area! There were some really nice nurses as well, and the surgeon was very polite and actually took our concerns into account. However, most of the service we received was horrible and I would not recommend this hospital to anyone. Go to Banner Estrella instead, they have consistently good service.
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