Unbelievable. They wouldn't even talk to me about my needs unless I scheduled an appointment to have someone come out to my home and (presumably try to hard-sell) "consult" me. Typical.. Otherwise, they told me any questions I had (which I did) could be answered via their chat line. Well, when I have a few specific questions, I don't do chat lines. I guess they don't really need the business. Companies need to remember that customer service should ALWAYS come first. It shows good faith.