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  • I wish I could write a better review! I followed the other yelp reviews and scheduled to have my rear brakes replaced. I called a number of different businesses prior to making this appointment to make sure they could install my specific brake pads that I would provide. Brakes Plus agreed they could do it, no problem. In person, they quoted me $140 to have the job done including turning the rotors. I showed up the next day to have the work done, and they said the quote did not include the turning the rotors. Now, it was going to be $180! Lovely.... They told me it would take 2 hours to complete. Two hours later, they called. I was hoping the job was done. Nope. They called to ask me some questions. I told them before making the appointment that I had just had my 120K service done at the dealership (where they would not perform the brake service with my provided brake pads), so I was wondering what they found. They told me my shocks were completely shot and they suggested I should get both the struts and shocks changed. Oh, and they told me that my steering wheel was off center, so I need an alignment as well. I told them (again) that I just had my vehicle serviced at the dealership, and they didn't find any problems. I would have thought the dealership would be the first to come up with these additional services. I told them I recently had an alignment done, and that I would do my shocks later. I referenced the dealer's comments from my recent service, and felt I was justified in my answer. i just wish i could trust a business with such great yelp reviews! I am so tired of them taking advantage of people! They could have earned my business. They could have easily told me the truth. They could have easily asked if I was interested in an alignment based on the mileage of my vehicle. They could have easily told me that they noticed the beginning of the end of one of my shocks. They could have easily told me that my shocks were fine now, but later (if I notice xxx), i should get them replaced at this store because.... Instead, they used fear to make an additional sale I didn't need. I wish I could trust this company with my car, but I just can't. I feel a lot more comfortable taking my vehicle to the dealer.
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