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| - I had been having wisdom tooth pain and so made an appt here. My appointment was at 1:30 and I got there at 1:15 because I am punctual. I was not seen until 2:05 and there was a customer prior to me who had also waited nearly 45 minutes. The initial doctor I saw, Dr. Langdon I believe was very nice and answered all of my questions. Everything was fine while I took my x rays as well. However once they came back, I was told in addition to the wisdom tooth extraction, I should get a deep cleaning due to possible perio disease. I didn't think much of it since I know that the cleaning is covered 100% by my insurance and my extraction 90% by my insurance so met with the person at the front desk to go over my financial arrangement. I was shown a bill on a screen that I had agreed to for my procedures and was under the impression that both the cleaning and extractions were covered in that single bill amount. I looked over it and initialed what I thought was a single bill covering both procedures.
My deep cleaning started and it was fine, but then due to me bleeding too much the RDH kept taking breaks. She said they would be 10 minutes or 15, but I was left alone at least 20 minutes by myself multiple times, while I could taste my own blood. At one point I asked the dental assistant for more napkins so I could bite down on it to get rid of the blood taste and he gave me a suction tool to use and said I could just use it as I wished. I went to the bathroom during one of the "breaks" since I was left alone so long and I had blood on my face. I would hope that whoever was cleaning my teeth would at least clean that off of me. At the end of it all, which took from appt time 1:30, to the end of me paying, I left at 5:30pm...4 hours later.
Upon getting the bill I was stunned. I was charged nearly double for my cleaning I had just gotten done and my upcoming wisdom tooth extraction. I truly feel the bill portion was not made transparent enough and was rushed. If I could do it all over again I would have bypassed the entire deep cleaning portion of my appointment because I do feel my teeth were not in that bad condition at all enough to justify what was recommended to me. In addition, the RDH kept trying to push a sonicare toothbrush on me.
I really felt uncared for with poor customer service and disappointed by the end of the entire appointment, especially about the lack of transparency in the billing. I feel I was robbed of nearly $400 additional than I had initially thought I would pay. I'm indifferent about my upcoming wisdom tooth extraction procedure and may even backout because I'm unsure if I can trust them. I guess we will see how that goes.
EDIT-
I cancelled my wisdom tooth extraction procedure. I don't trust them.
I also feel I should be refunded the amount of the service I paid since I do not feel the addition treatments (laser and antibacterial irrigation) were clearly communicated to me AT ALL by the dentist. In addition, when we went over the financial agreement, none of that was clearly pointed out and thus I didn't realize that was something I could do without. IM EXTREMELY UPSET.
EDIT-
Just spoke with Dr. Toop who is the owner of the facility. She was so understanding and accommodating of my situation that I felt the need to up my review because I really felt she made up for the disappointment I felt earlier. I will be getting my wisdom teeth extracted from them now for no cost. Thank you Dr. Toop! I really appreciate her hearing me out and making me feel cared for.
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