I had my lashes done here and they were probably my favorite set of eyelash extensions so far, however the customer service was horrendous. My appt was set for 1:30. The receptionist was apparently out that day and I had to bother one of the hair stylists to make sure someone knew I was there. She was kind enough to stop working on her client and go tell the esthetician that I was there. She let me know that the esthetician was still with a client and would be out soon. Well almost an hour later the esthetician came out, checked her client out, then looked at me and said "do you need to use the restroom before we start?" No hi, no sorry I'm running behind. I almost left during the unexpected hour wait, however I was getting the lashes done for a special event that I was flying out of town for the next day. The esthetician spoke to me as minimally as possible during the nearly 2 hour appt, only when required such as "close your eyes" "look up". Great lashes, horrible customer service.