I've been to a couple of Massage Envy locations throughout the country and they all seem to be pretty much the same as far as appearance and business practices. I like this location because it's convenient for me and it's also where my favorite massage therapist works. Renuka is AMAZING! She listens to my pain complaints and does a great job to address them. I will continue to go back and only see her.
As far as making an appointment, don't even bother with making an appointment on their website. I tried for days and it wouldn't load. Eventually just had to call and make one over the phone. No big deal, but sometimes it's easier to do things online.
They are usually able to fit me in quickly if I'm open to seeing any therapist but I'm a little picky with mine. I have a monthly membership that I tend to forget I have so I've built up a lot of services. The front desk is helpful and friendly.
I have also been here for a facial and wasn't that impressed with it. The lady did a great job but I just didn't see any benefit from it. There were no changes to my skin. I'll be back for more massages but no facials.
The only complaint I have about this location is that parking can be difficult. Call and make an appointment today! They have all sorts of introductory specials but just know that they will try to push you into becoming a monthly member.