Sometimes it doesn't matter whether a company has a good product if the service sucks. I was at a friend's house, maybe a 10minute walk or 2 minute drive from Magic Oven. We ordered a pizza, and more than 80 minutes later, no pizza. When we called to inquire we got attitude from the guy on the phone.
I don't ask for a ton from my pizza places but I do expect that when I order pizza it gets there in a reasonable time and if not, a certain amount of humility when we call to inquire. 80 minutes is a long time to wait for a pizza that is coming from a place that is 2 minutes away. And in this city, there are a lot of options for pizza.