rev:text
| - My previous review was removed. I was asked to provide more detail and a helpful tip. My intention was to bring attention to the lack of customer service, as other "yelpers" have done before me, not to go on a rant, filled with negative remarks. But I see several reviews that do and theirs haven't been removed, so here's my more detailed review and helpful tip.
Details: My mother and I asked an employee if we could do multiple transactions and use the Ulta coupon (the one on the back of every Ulta catalog). She said yes, as long as each transaction was in increments of five (5 for 5 stocking stuffer promo). When we went to check out (no line by the way, it was near closing time) we told the cashier, Krissy, we'd like separate transactions. She said we couldn't do it with their coupon. When I told her another employee said we could she angrily asked who and walked off. She returned and said she spoke to two girls and they didn't say that (then just stared at me). I felt that I was inadvertently being called a liar. We went ahead and did one transaction. I asked to speak with a manager before leaving. The manager reads the small print on the coupon and says that I can indeed use it multiple times (she seemed surprised, even saying "oh"). She offered to refund and do the separate transactions but it was apparent she really didn't want to. So we said don't bother and I mentioned that next time the cashier should have different verbiage and smile. Krissy then gave me the fakest smile she could (real smug too). It was childish and extremely unprofessional.
Helpful Tip: According to that manager, you can indeed do separate transactions, even if using their coupon. But I would suggest not doing that during peak hours for obvious reasons.
|