I kept getting notices at my home I needed a backflow test for the City of Tempe. I didn't really understand. But this was the second letter so I figured I better call. I got Tyler and he was confused. He explained usually homes don't need these tests, commercial and industry do. He could have taken my money, or hung up. Instead he helped me find someone at the city who could help me. I always respect a company that helps you despite knowing they probably won't see a dime. BTW he was correct now the City of Tempe has to fix their mistake!