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  • I tried Lou Malnati's recently for the express lunch now that they are open for lunch. I entered and inquired if the express lunch was available for carryout, and informed that it was dine in only. I proceeded to the next employee commenting I was there for the express lunch and would dine in but disappointed I could not do it for carryout. She informed me I could do the express lunch for carryout, and took my order of a sausage pizza, then asked if I wanted to add a drink. The drink apparently is only included with the dine in express lunch but not carryout. I wasn't thrilled but decided to purchase a drink. Then I ordered the minestrone soup and paid. After paying I inquired roughly how long it would take, the staff were unaware but checked and informed me it would be around 10 minutes. A very workable time for an express pizza. After a 10 minute wait I was approached and asked what salad dressing I wanted as the soup was unavailable. This express lunch which is a full price pizza with free drink and soup or salad now has become a full price pizza, full price can of soda, and no soup. I comment I have no interest in eating a salad, so the employee walked away without comment, returning roughly five minutes later letting me know the soup was now available and would be included. Having waited now about 15 minutes I asked her how much longer as I was initially informed it would be a 10 minute wait. My total time waiting was just under 30 minutes to receive a bag containing the pizza and soup. When i opened up the bag to enjoy the food I found I did not receive any napkins or utensils, and the soup was unappealing. The sausage pizza was tasty, but having consumed my entire lunch break waiting for the express lunch, and paying for the included drink I didn't the experience worthwhile. I was hoping Lou Malnati's would become a regular lunch location but I doubt I'll return for lunch in the future based on both this experience and the general practice of how carryout is handled with the express lunch order.
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