To get straight to my point, we decided to go to this Outback location for New Year's Eve dinner to order their Steak filet. With two small children in tow we got there early around 4:30 pm. When we placed our dinner order for the Steak filet the response we were given was " We don't have that". To which I responded that I saw the item listed on the menu and have ordered it many times in years past. The waitress then informed us she meant they were sold out of Steak filet. I was in complete disbelief. We had ventured out of the house with our toddlers for this special occasion and chose Outback for the Steak filet, and they are sold out of it at 4:30 pm on New Year's Eve? How can a restaurant be sold out of a main entrée item that early on in the evening/afternoon? That reflects poor planning. Coincidentally, the last time we dined out at this location a few years ago they were sold of the Lamb entrée - which was disappointing, however, a manager apologized to us for the inconvenience that time and offered a free alternate entrée. This time around we finished dining out at this location but I remain disappointed about the experience. A manager never came around to apologize this time or ask us how our meal was, nor were we offered anything for the inconvenience. Outback has food items that are tasty but entire menu is very over priced and I feel as though our money would have been better spent elsewhere.