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  • I don't usually write reviews but my experience last night needs to be known.... We went to Franco's last night to celebrate a special occasion. Service was lacking; it took our waitress way too long to take our order. My husband ordered the steak special medium rare. The steak arrived medium to medium well (brown with barely any pink). He sent it back- rightfully so. 5 minutes later the general manager and waitress brought his overcooked steak back to him and told him the chef said it was cooked perfectly medium rare and asked if they could make him something else. Insulted, my husband had to explain that medium rare is pink with a warm red center. He didn't want anything else. He wanted a medium rare steak. They argued with us and instead of siding with us, sided with the chef. Then they took the steak back to the kitchen and we sat there as my food got cold, appalled that they would tell my husband he doesn't know what kind of steak he likes. My husband is a chef himself and knows exactly what a properly done medium rare is. We couldn't believe what happened and decided we did not want to continue with our dinner there. The GM came back over and instead of promising to make it right, offered us dessert. Really? Dessert? We hadn't even eaten dinner. We told her we were disappointed and would probably tell our friends and family about our experience- thinking she would offer a better solution- you know, wanting to keep customers. She took our drinks off the tab. If you are looking for a nice meal with good service DONT GO TO FRANCOS. They hire wait staff that are clearly inexperienced at nice dining and are unaccommodating. Especially for the prices they charge. The General Manager has the entirely wrong attitude and clearly doesn't care if people have a good experience. And the chef has no clue how to cook a medium rare steak. This place is rude and we left feeling shocked and appalled they wouldn't fix the problem or offer a solution. Would not recommend. Will not return.
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