I know many people complain about Haven Homes, but people need to understand they are renting USED homes so things will break and the homes are not NEW. With that being said, we have rented for about a month but have been dealing with Haven for about 3 months total. Jorge, the property manager, has been responsive and has made sure everything we needed to get fixed, taken care of (dome things a little slower than others but we aren't the only renters he handled). YES there were a few problems with the home when we first moved in, but nothing that wasn't handled or to give them 1 star about. It is a rental, other people have lived in it prior to us moving in, so we expected it. Maybe we aren't as spastic or uptight and we can fix minor things ourselves. As of right now, i will give them 4 stars because we've not had any major issues with this company as of yet, and they have been responsive and attended to the things we needed fixed and have not had any major issues with them.