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| - Gorgeous property! Spa pool area is very posh. The steam room, sauna and spas are great too.
Facial was superb. It was up there with spas I've visited in Kaanapali and Sonoma! Body wrap was so-so; definitely wouldn't do it there again. The guy was really sloppy and got mud in my hair. He was also really rushed and it just wasn't relaxing. It was nothing close to other wraps I've had in the past.
It is nice that the gratuity is included in the price of the service, but, it's still pretty expensive!
Staff was really in need of some training! I had to ask a janitor how to get to the Women's locker room because the person that gave me the key pointed behind me then disappeared. Once I got in the locker room I had to ask another customer where the restroom was because there wasn't an attendant to ask. When I did run into the attendant 1/2 way through my visit she was great! Very nice and helpful and offered to order me food if I wanted any.
After a long day of R & R , I was super hungry. I couldn't find the attendant, so, asked another spa staffer if I could get food delivered, but, they couldn't find a menu so they sent me out to the pool. I waited about 15 minutes for the waitress and tried feverishly to flag her down, but, she wasn't having it. Another 10 minutes pass and she dropped drinks off to the people right next to me and I smiled and asked if I could get a few things. She told me someone else would be along soon because her shift was over. Another 10 minutes passed and the person I originally asked for a menu that couldn't find one was in the area and asked me if I ever found the waitress. I told him no, so he found someone to come help. 55 minutes later I finally got my salad and mojito, which were pretty good.
Was it 5 star? No, but there is potential. Maybe I got all of the staff on a bad day?
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