I received a gel manicure on my natural nails 3 days ago. The tech needed to remove my old gel polish first so she first used the electric file and then soaked them in nail polish soaked cotton balls (as she should have), but then proceeded to chip the nail polish off with her fingernails. She wouldn't use any of her manicure tools to remove the polish and it was uncomfortable having her scratch off the polish with her bare nails. She then proceeded to push my cuticles back with her bare nails (yet no tools again) and then had to use the electric file to file the nail beds as there was still polish left behind. When my gel manicure was done, the polish looked uneven and splotchy and there are small hairs and lumps in the polish. It looked terrible ...though she offered to fix it, it had already been an hour at that point and I was nervous about the damage my nails had already taken. It's been 3 days and three nails have broke probably from the abuse and excessive filing they went through. Before visiting this salon, my nails were strong and healthy. I would advise you stay away. It was also $37 which seemed excessive for a gel manicure on natural nails.