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  • I got my hair cut here about a month ago. During the shampooing my scalp began to feel a little tingly but no biggie. By the time I sat in the stylist's chair though it felt as if my scalp was on fire. My ears were bright red and anywhere else that the wet hair had touched my face turned the skin bright red. Clearly I was having a bad reaction to their Aveda-only products. The stylist got very concerned and, appropriately, brought over the salon manager. The clearly unconcerned heard-it-before manager said that she, too, had a bad reaction to their products as did some other customers and that I "might want to take a Benadryl" when I got home. End of story! Not "how can we make it better for you?" Not "Oh I am so sorry this happened!" Take a Benedryl. That and they charged me full price for my miserable experience - maybe they felt that they had to recoup the cost of rinsing my head again? Any service professional that doesn't understand the importance of customer service will not get my money again.
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