Several months ago I had my home system installed by Bay Alarm. They installed a Skybell door bell, which I love, and provided me with Total Connect to be able to access my alarm system from my phone. There sales person was courteous and knowledgeable, but not pushy. The installer was on time, clean and took his time to train me well at the end. I haven't had any issues with my system since the install and feel much safer knowing my home is protected when I am not home.