As soon as I walked in I loved how they displayed all of their beautifully colorful fabrics so it was a great first impression that this store knew their colors/patterns and how to display them. There were about 4 workers on the floor and ALL of them were helping someone (another good sign since the store had good business) so it gave me a chance to walk the store. After I did my lap I was starting to wonder when someone would notice me when the worker on the phone came over to help.
First thing Jodi pointed out was how to find a coordinating color; teaching me that it was about drawing similar colors to coordinate rather than finding perfect matches. She did a great job of helping other customers while helping me out. Eventually, using her advice, I found a fabric and they helped me calculate how much I would need.
Being a newbie to the DIY re-upholstering world I was filled with odd questions and they never made me feel out of place or unwelcome.
They brought out my 1.5 yd of fabric wrapped with a bow and packaged in protective plastic. While paying Jodi was EXTREMELY sweet and made me feel very comfortable.
I look forward to more projects just so I can shop here.
Oh, and prices are industry standards so you won't find 40% deals like Joannes (which my cheap butt prefers) or anything but I was still willing to pay full price due to quality and customer service.