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| - This review isn't against the facility itself, but is against the organization, business, and Insurance provider (The Redwood Group), mostly against the insurance company.
My son was there for a scheduled basketball practice on a Monday night about a month ago while a storm was coming through. A mesquite tree had fallen on his car causing quite a bit a damage and broken pieces on his car. After filling out an accident report inside. It was communicated to me that their insurance company (The Redwood Group) won't cover anything as it was deemed an act of nature. Not only was this incident on their property, it was by a Mesquite tree planted by the Y in their parking. As a matter of fact there were multiple other Mesquite trees that had fallen, split or otherwise collapsed. Planting this sort of vegetation, that is almost guaranteed to split when there is any amount of rain, is beyond me and should be considered a liability. After spending a substantial amount of money to YMCA over the course of 4-5 years for my two boys to play in the Competitive Basketball League in almost every season, this is horrible way to treat their customers.
Their insurance company (The Redwood Group) is now directing the YMCA to not even offer to pay a little bit as it would be considered a fault in their business practices. Considering my sons car is older, we didn't put comprehensive coverage on it, so we can't even open a claim with our insurance provider. This specific occurance should be considered negligence on the YMCA's part for having a tree with a trunk that was growing at a 45 degree angle over the parking lot. In doing research this specific Mesquite tree has the softest wood, so when it gets wet, the wood get softer and the leave capture most of the moisture. Thus increasing the weight at the top, then it's just a matter of time of when it will split, not if.
At this point, just a little consideration from the insurance company (The Redwood Group) and/or the YMCA to help with the damage that incurred on their property would be the right thing to do. Again, not only was my son there for a practice the YMCA scheduled, otherwise he wouldn't have been there, it was their property, and a by a mesquite tree that wasn't properly maintained.
I'm writing this review not becuase I'm looking for a hand out, but am wanting the YMCA and The Redwood Group to take responsibility and do the right thing. Especially after all of the money I've paid them for my boys to have memberships there and to play basketball.
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