This evening was embarrassing for Panda Express--
Marcos, (a newer employee) welcomed my family and I to Panda Express. He asked me what I wanted. As I told him my sides, this older man in all black rudly interrupts marcos and starts telling him how to serve my food in the Togo box, he spoke to Marco as if he couldn't understand English or as if he was doing something incredibly dumb (he wasn't doing anything wrong)
I didn't think much of it, but when my son and my partner ordered as well and he stood next to Marcos, watching his every move, and was breathing down his neck I became annoyed,
1) I was waiting for him to finish my order and keep the line moving.
2) I thought it was embarrassing and condescending of him to do in front of a line of people...
This manager was not only rude to me (the customer) but to his employee right in front of everyone....
I can't imagine what kind of team leader he is behind closed doors.
I wouldn't want to be talked to in that manner or embarrassed in front of a line full of people.
It made me uncomfortable to watch his lack of professionalism. I am sure I'm not the first to complain about his arrogance and attitude but I figured I would share this experience because customer service is emportant. So is the way you treat your staff!
Marco good job and keeping it professional and not letting this man frustrate you!