Unfortunately I've had a few windshields replaced but in Phoenix you just accept it's going to happen.The good news, I can stop shopping for a company to recommend to others or go to if/when it happens again. Simply the best experience I've ever had from inquiry, to dealing with my insurance and replacing the windshield. Respectful, ethical, knowledgable and timely. Showed up on time, finished early. Actually replaced my oil change sticker on the upper left corner inside and cleaned up everything on the car due to the install. Honest to goodness this company restores my faith in American (local) companies and old-fashioned service. I get that this could have been a one-time fluke but this is the second install since my daughter's car needed one a year or so ago. Save some time. This company (and crew) is SOLID, SOLID, SOLID.