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  • I have been here many times. And ironically, the worst meal I ever had from the place is the reason why I am writing a 5 star review. Every experience I have had here has been great. Their firebird chicken pasta is awesome, they cook steaks right and season them well, and the place is cozy. A few days ago, I took my fiancee here and she got a burger and I got steak tips. The food wasn't bad, it just wasn't as good as I come to expect from the place. I had no intention of complaining, or changing my opinion of the place since I've always had good meals there. But, the manager came by to ask how the food was when we were finishing up our meals. I didn't even know she was the manager, she just seemed like a nice person who worked there and was genuinely interested. So I told her the truth. "I've been here many times, I always enjoy it, and this meal wasn't bad, I just wasn't as good as usual when I come here." She asked if I had tried this particular meal before, and I told her I had not. I even told her I don't mean to complain, because it really wasn't bad, and I certainly will be here again. After a brief chat, (she was super pleasant) my fiancee and I finished up and waited a minute for our bill. Our server came over and said "Don't worry, this meal was compliments of Firebirds. My manager said you guys discussed your experience with her and were very friendly, and we appreciated your feedback and the fact you were really nice about it, and she wants to make sure you always get the best experience possible when you come here." I was floored. I even told him the food was not bad, and neither was the service, and she didn't have to do that. He insisted, so I left him with a really nice tip and my and my fiancee walked out of there as happy as can be. I was really impressed with how they handled my honest feedback, and I always have a good experience at Firebirds. This place is managed right, that's for sure. Extremely impressed!
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