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  • "There are always on time and always friendly. They are affordable. I love the no contracts and I just call them when I need them." Above was my previous review and I had given them 5 stars. I am now lowering my rating because I am very upset with them. I have been a customer for about 4 years now. I transferred services when we moved. I recently recommended my parents use them since they moved in the area. They never showed up for the appt at my parents house and when my mother called they just said they didn't have anything scheduled. She was reluctant to re-schedule but did anyways because I spoke highly of them. After having her house treated she saw more bugs then before. She had to go to Home Depot to by the do it yourself pest control to finish the job. My home was scheduled a few days after hers, the tech was on time and friendly. Shortly after my treatment I was seeing ants. I called to have them come out again and they stated it had to be the same tech. Ok that's fine they scheduled it for Friday between 3-5. Around 4:40 no one showed up, I called them and they stated they did not have the appt scheduled that the ticket was no confirmed therefore never printed or some BS like that. I rescheduled for the following Saturday but between Friday and Monday I was seeing Scorpions in the house. Due to the holiday weekend they were closed. I have been in this house for over a year and never had issues with scorpions until now. I am guessing they followed the Ants in. I called Amera pest and ask for someone to come out today. I didn't care if I had to repay for a full treatment again. I have a two year old and I do not want her at risk of being stung. The girl I spoke to Nikki was polite and said she spoke to a supervisor and they said they cannot get anyone out until Thursday. Even considering they messed up on scheduling my respray and the fact that I had to schedule a respray in the first place. I am upset that it seemed like no big deal to them. I will no longer refer this company and I have canceled my upcoming services with them.
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