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  • My family moved to Arizona within the past year. We chose Steinberg dentistry for our dentist and made 1st time appointments. My son is 21. He arrived for his appointment on January 3, 2017. (This is his first time with his own insurance through his own employer, all new stuff to him) When I spoke with a receptionist the day prior she stated we could use his social security number, his employer and the name of his Insurance provider to look up his insurance when he arrived the following day as with many dental plans they do not provide an actual Insurance card. When he arrived the receptionist was very rude and condescending to my son because he didn't have a card, did not know his deductible, ( I am 47 years old and have never once been asked by my dentist what my deducible for dental was) When my son apologized and stated he was sorry and that this was the first time he had his own insurance, which had just become valid January 2017, she tossed his paperwork at him and said she did not have time for this. My son called me to ask what he should do. I told him he did not deserve her disrespect and to politely tell her because of her rudeness you will finding another dentist and she can also cancel the appointments that the rest of our family had scheduled later in the month of January. If this is the way they treat new patients, I cant imagine how they are with long term ones. Sad!
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