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| - The Ford Focus we rented was fine. Crappy mileage, bare bones, but we wanted economy and that's what we got. The experience of getting it was not so good. We didn't have to wait in long lines, but the guy helping us (name starts with P, but he didn't have a name tag because he's new, so let's just refer to him as "PainInTheAss" or "PITA" from this point), was totally rude, uninterested and obnoxious. He really pushed the hard sale on the insurance, "Did you know if you don't take our coverage and the car is wrecked for ANY reason you could end up paying for it for 30 days? YOUR credit card car rental insurance coverage doesn't cover that." I kept saying, calmly, "Ok, thanks," to each new calamity presented that could befall us, and he got more and more pushy. He shoved the contract at us, never told us about how to mark if there was damage on the car and told us to go to the garage. We go, get said ugly Ford Focus, and head to check out. We get to the check out kiosk, and who is there? PITA! I ask how to mark the dings and stuff, he gives a snotty answer about filling out the form on the dash (which he didn't bother telling us about before we headed out there). So I park the car in the exit lane, nobody else can get out, grab the form, get out, and mark the car damage. He meanwhile tells my husband the California and Nevada rules on using a portable GPS. He's wrong. I then tell him the gas is on 3/4 of a tank. He says, "Oh, it's full, it just doesn't show it." I want to ask if it's full of fairy gas, but instead just say, "Well, this is what it says, so mark it." He marks it at 7/8ths, not 3/4ths. I'm not arguing, it's not worth the 5 bucks of gas. We finally roll.
It doesn't get 1 star because bringing the car back was just fine, and the car had satellite radio.
Mr. PITA at Dollar, you weren't nice or helpful. I hope they don't give you a name tag, you don't deserve one.
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