This is by far the worst dealership service I've ever experienced in all the years I've owned a vehicle (and I used to own a Ford so that's saying something)!
I called in early in the week to ensure that I could get a morning appointment on Saturday. All I needed was an oil change so I figured it would be a quick in and out deal. Upon arrival I was asked to provide some basic information as it was my first time bringing my truck in for service - a process that should have taken 5 minutes and was somehow stretched to almost half an hour because a new employee was learning on the job (on a busy weekend no less) without being properly trained. I then turned over my keys and was asked to sit in the waiting area. Where I waited. And waited. And waited some more. I approached the counter after 2 hours had passed and inquired about the status of my truck. The only response I received was "They're working on it". At this point I asked to speak with the manager. I expressed my frustration with the service I had received, the time I'd been waiting with no explanation of why and the overall lack of respect and communication I had been shown. The manager made a weak attempt at an apology, placed a call and confirmed that my truck would be ready in 10 minutes. Half an hour later, still no truck so I approached the service desk again. And again I was told 10 minutes. At this point I just wanted my truck so I could leave and never come back.
3 hours for an oil change? Save yourself some trouble and look elsewhere. I respect Honda as a brand and I've been to some great dealerships, unfortunately, so far, they've all been outside of the city.