The worst customer service I have ever experienced not only inside of a gun shop, but anywhere I've ever shopped. I thought when you're uneducated about a firearm, the employees were supposed to inform the customer and educate them rather than judging them as a younger, delinquent of some kind? I'm a 23 year old student about to graduate at The University of Akron with a Corporate Financial Management degree; not a hoodlum. Rob (who usually works the range) is by far the worst customer service representative with the worst attitude, don't even bother asking him for help. He should be fired. The older gentleman in there with white hair and glasses, whose name I forget, is almost as bad as Rob. I have felt judged and uncomfortable every time I enter this establishment which is why I refuse to ever spend another dollar at Pro Armament. The only employee who is actually great at what they do is Jay. Jay is amazing help, very informative, and will help you get educated about what you're getting into. It's unfortunate that the other employees at Pro Armamnet can't feed off of his work ethic and customer service.