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  • I came here with my family for lunch. A guy who was bussing the table sat us down and took our order. We ordered the Platter for 4 and an oxtail soup since the platter did not come with a soup. We were given a glass of water each and a bowl each for our soup. We were given the appetizer "Okoy" first while waiting for the rest of our order. When the rest of the order came, there were more "Okoy" in it. We ran out of water, the first glass that was served was never refilled. Our soup never came too. So we decided to take the rest of the foods home. Since no one was checking on our table, I stood up to ask for our bill. To the lady cashier and probably the owner, I mentioned that our soup never came. She inquired on whether I really put an order. I said there are bowls on our table for the soup. Then one of the guys said in Pilipino that I should have waved to get their attention and told them that our soup wasn't brought yet. Thinking to myself, I am not running for an office to be waving. Besides, their staff should anticipate our needs rather than wait for us to call their attention. Anyway, the lady tried to find out who took our order. After finding it out, he asked the person to come over. The guy that took our order came and asked if I ordered the soup. I said yes and that's why the bowls were brought to our table. Then his cell phone rang. Instead of finishing our conversation, he answered his cell and walked away talking on the phone. To make things worse, I was charged for the Okoy which was supposed to be part of the platter. The cashier said she would give us the refund but it took already more than 5 minutes and the refund wasn't brought to our table. We then decided to leave. On our way out, the lady waved at me asking me to wait for my money. I just looked at her and we all continued to step out of the restaurant. That was my first visit.
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