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  • I used to think cable companies in other states were bad until I had Cox. Now I realize they are pretty good (not as good as other companies but 10 times better than Cox). Initial setup - a nightmare. Took months. Turns out the problem was I bought a gateway/router that was current and in AZ they didn't yet support that (nor understand it). So I kept talking to customer support online about the connection continually dropping and since in their city/state they had the newer technology they didn't understand the problem. After costing me good chunks of money and tons of time over several weeks, they finally figured out AZ was just upgrading to that level and with another service call they finally got it fixed. Billing - It has been ok, yup have to struggle now and then, just who they are. I always pay the bill on their web page, not automated but paying each month only for that month. Well this last month things blew up. They took out the authorized amount repeatedly every few days. HOURS spent talking to the customer service folks, the final resolution was to send an email with supporting documentation to an email address and someone will look at it in the next 3-5 days. Oh, this is the escalated version given by the supervisors. You see the supervisors can't talk to the people who process things - they can only send them emails, and of course I can not talk to them either. Despite the supervisor assuring me that it would not happen again, yup just hours later they took out more money again. Now working with the banks to reject any cox payments. What a hassle and waste of an entire day. We only use them for internet. Guess it is time to find a new internet provider now that non-cable/non-dsl is getting fast enough to stream videos, etc.
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