There have been multiple negative experiences at this Sephora location that caused me to write this review. Overall, the women who work here must be insecure about themselves because they aren't there to serve customers. I am always nice to the clerks but they seem genuinely disinterested in ever taking more than 2 seconds to help me or even upsell me on something. For example, today I went in specifically to buy Dior plumping lip gloss and the Asian lady actually tried to sell me the less expensive Buxom after I asked her where the Dior was in the store. WTH???
I am a VIB customer who has been going there once every month or two and I normally spend a lot when I go. Unfortunately when I go in, they treat me like a nuisance rather that someone who they can sell things to. Tonight I even asked the Asian lady about how I can make an appointment to get fake eyelashes applied and she didn't even offer to make me an appointment! I spent almost $60 there today and the cashier didn't even offer to give me some free samples at check out. Lastly, I received a coupon in my email for 15% off any purchase in store or online and the cashier acted like I was trying to con her when I showed her the coupon in my email. She didn't know how to apply the discount and just tried to rush me out of there. Completely incompetent, insecure women working there. I will be going to Town Square or Miracle Mile shops from now on to visit Sephora! When we go to spend money we want to have a positive experience!