I've been living here for a little over a month and my experience has been great. I have to first start with the staff. The leasing staff and maintenance team are incredible. Maintenance is prompt and so friendly. The guys always say hello or good morning and they are just great overall. Every maintenance request from minor to an emergency (my lock broke) are completed within 1-24 hours max. I love the maintenance crew! Let me move on to the leasing staff. Nichole (asst mgr) is irreplaceable! From the time that I was a prospect, to the application phase, to now a tenant, her level of service is unmatched. She is so helpful and friendly and it's not always like that when you're a renter. I've predominantly worked with Nichole but Charlie is wonderful too. Let's talk about noise....there is none for me. Unlike the newer modern buildings this place is well insulated so I don't hear anything or my neighbors are super quiet so no issues there.
My rating is 4.5/5 and I'll tell you why. The three cons for me are; valet trash, small fitness center, and no small fenced in area for my dog. A lot of communities are moving to the valet service where you pay a monthly fee to have your trash picked up at your door five days per week. I'd much rather pay for amenities and take my own trash out :). Those things are minor and if you don't work out or have a dog that needs some off the leash time then it's no biggie. Plus LA Fitness is 5-7 minutes away max.
This is my third community that I've lived in since relocating from Chicago and this is the second Greystar property. I have to say, Greystar employees provide the best service and I hope to be able to relocate to another one when I move out of state. I don't have any true complaints at all.
Pros:
Location - close to downtown, Biltmore, and central Phoenix
Awesome Staff
Storage - free storage on your balcony/patio
Affordable
GSD (German Shephards) aren't restricted
Maintenance requests addressed super fast
Residents clean up after their pets for the most part
They accept packages! A lot of properties have discontinued this
Cons
Valet Trash
Small Fitness Center
Minimum Grass for dogs
I will definitely renew my lease if I stay in Phoenix. I was not paid or incentivized to write this review, this is my purely honest feedback.