Firehouse subs always delivers on excellent sub sandwiches, but that's not why I'm writing this now. Jacob, who took my order, is the type of person that makes the experience. He is the reason I'll keep going to Firehouse Subs. We interacted for maybe 30 seconds, and in 30 seconds I was compelled to come write this. From his eye contact, to his genuine demeanor, this guy personifies incredible guest service. I hope Firehouse helps him climb the corporate ladder before they lose him to another company who realises he's special. Keep being great and thanks again Jacob!