I was trying to buy a pair of shoes for my sister's rehearsal dinner. They only had one pair in my size for the shoe I liked. The problem was, they looked like they had already been worn and returned. I asked to speak with a manager, and Erin came over, she looked like she was only overseeing the make up department, but I guess she moonlighted as a shoe manager as well. I asked her if there was anything they could do to see if they could see if another store had the same ones or if they could work with me on the price, but she looked at the shoes, looked at me, and said, no and walked away. I bought them because I have been looking for shoes for my dress for over 2 weeks and these were all that worked, but I am very disappointed and the quality of the item and lack of customer service from the staff.