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| - I worked at a Thai restaurant for four months before moving down to Phoenix and was really craving some yummy Thai food. We were seated, waited a while for the drinks (no biggie), kind of an awkward exchange before ordering food (no biggie.) The fresh rolls were delicious, fresh, the sauces were really yummy. I ordered the Yum Woon Sen, which I had before at the restaurant I'd worked at (not a Thai Basil restaurant) but I knew that every place was going to be different, so I was curious to see how it tasted there. My husband orders the orange chicken.
The Yum Woon Sen (it's a salad) comes out. I'd ordered it without chicken but it came out with chicken (still, no biggie. It's not like I hate chicken.) I put some on my plate, and I smell this weird smell, but I'm like, whatever, Yum Woon Sen has always been delicious before. I take a bite and there is this OVERWHELMING fish flavor, like half a bottle of fish sauce had been dumped in there. My husband tastes it and agrees it's rank so we put it to the side.
The orange chicken is okay. It essentially tastes like Panda Express, chewy, small pieces of chicken with tough breading - not what we were looking for. The chicken tasted like it had been breaded and frozen, not fresh, and the vegetables sat on the side looking sad and uninspired. But it was edible, so we ate it.
The waitress comes by and asks us how it is and I tell her about the Yum Woon Sen. "It's just got this overwhelming fish flavor, which I didn't expect since it's a chicken dish, and I really don't like it and don't want it." She asks if I want something else. I say no. She says, are you sure? You don't want a chicken salad? No. She takes the plate. I figure I'm kind of done experimenting since that one turned out so badly. My husband and I eat the orange chicken and at the end she the check.
"The manager took 15% off," she says. I think, oh, wow, on top of taking off the dish? That's so nice.
No. The guy took of 15% of the total check.
When she comes back I say, "I know this isn't your fault, but he only took off 15%? He didn't take off the dish?"
"No."
"Can I talk to your manager then?" She tells me he's up at the cash register.
I explain the situation to him and ask why he only took 15% off.
"We can't just give out free food here. You can't just try this, I don't like it, try that, I don't like it."
WHAT?!
I argue, tell him it tasted like fish - "but there's no fish in it (not entirely accurate since there was shrimp in it)" YEAH. I know. Which is why it shouldn't have tasted like fish.
Eventually he very grumpily takes the meal off, still complaining that he can't just give away free food, we pay and leave.
We won't be going back. The food was mediocre and that Yum Woon Sen was really gross. We would have considered going back just for the fresh rolls if he hadn't been so rude and stingy. Whether you're Burger King or a five star restaurant, if a patron tastes the food, thinks it's gross, and gives it back, YOU DO NOT CHARGE THEM FOR IT. If you can't afford to lose $8 worth of food (really, less than that since you're only losing the cost) to keep a customer, then you shouldn't be in business.
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