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| - I'm going to start off with the negatives and finish with the extreme positives.
So on Saturday me and my wife decided to order Olive Garden TOGO for lunch. We ordered our favorite appetizer which is the " Lasagna Fritta ". Hands down the best item on the menu. For our entrees, I ordered the " Tour of Italy " and my wife ordered the " Chicken Fettuccini Alfredo " which is the only thing we ever order because we have never had a problem with those dishes. We stand strong by that good old saying " If it's not broken, Don't fix it ". So 45 minutes later when our food was ready for pick up, my wife went and grabbed it. She got home 5 mins later with our lunch. We live right across the street from the Olive Garden let me point out. So it's not like it was a 20 minute commute. I opened the bag and everything was there which is always a plus. Then I open my food which was the Tour Of Italy, and I looked down in disgust. The lasagna was brown and mashed up, it also looked like they tried to cover up everything with cheese because the whole plate was covered with cheese to the point where I couldn't see my food until I picked up the chunk of cheese. My wife's Fettuccine was "Swimming" in Alfredo sauce. And the appetizer was covered in sauce and very rubbery. So I was completely unhappy and I called the Olive Garden and asked to speak to a manager.
NOW LETS GET INTO WHERE THIS BECOMES A EXTREME POSITIVE!!!!
I was put on the phone with the Manager on duty, His name was Marcus. Now I explained the situation to Marcus and he was very apologetic. He also off the bat asked if I would like my order redone. I explained to him that I wouldn't be able to as me and my wife had to go to work. So he said if one of us could stop by, that he would have a gift card waiting for us.
I couldn't pick up the gift card on Saturday due to me rushing into work. So Sunday me and my wife called Marcus and he said it was no problem we could come and grab it today. So instead of going to get a gift card we decided to go have dinner at Olive Garden.
We walked in and asked for Marcus. He came up about 1 minute later and I introduced me and my wife and he knew exactly who we were. So then he asked us to follow him. He asked if we were having dinner with them tonight and we said yes. Then he said okay perfect " I want to take care of you guys " he sat us at the booth near the bar, which is our favorite spot. Marcus brought us some menu's and said " ORDER ANYTHING YOU GUYS WANT, DRINKS, APPZ, ENTRÉES, AND DESSERTS ". He was buying us DINNER. Let's just say we had a lot of food lol and everything we had was AMAZING!! So his amazing hospitality didn't stop there. We were so full that we passed on dessert, and Marcus came over and said No Desserts??? We were like no thank you we were full. And he picked up the dessert menu and said pick two desserts to go. He was very adamant lol. So we got our desserts Togo with our leftovers and my wife loves the iced tea there so we always buy a gallon Togo. And he went back and made a gallon Togo for us. Marcus was going above and beyond for our dinner. And we were definitely impressed and pleased. That is why I gave them 5 stars because yeah they messed up but Marcus definitely handled the situation accordingly and we appreciate that in service.
THANK YOU MARCUS !!!!
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