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  • The worst start to a vacation ever. First they load us onto a plane, then there were issues, they unloaded us, then didn't give any info. After a bit they loaded us back on then stopped and unloaded us again. It turns out the plane had issues BUT this is not my complaint. My complaint is during this process the staff were completely rude and not understanding to anyone's needs. They barked out, "if your connecting flight is out of Houston at midnight then you'll just have to wait until tomorrow at midnight and we don't have any hotel rooms for you". We are the paying customers and the staff seem to think talking down to a paying customers is acceptable. At least show a little concern or have some sensitively regarding the unfortunate situation...that goes a long ways in a customers eyes! Maybe the airline as a whole isn't so bad but I'll never know because the staff at McCarren upset me enough that I'll never fly United again and I'll tell everyone I know not the fly with them either.
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