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  • I o not even know what to say or where to begin. I thought our eye exams were great. It was Dr. G and he was great. He is the first dr to diagnosis my eyes properly. The rest of the experience has just been terrible. We went for our exams in March and to get new eyeglasses. The wait for the exams was over an hour, which I had never run into in the years I had been coming here. We then selected our frames. We got fitted, paid over 1500.00 for 3 pairs and were told about a week and they would be ready. The glasses were ready sooner. My husband had trouble from the first day. He went back about 4 times. They kept telling him it was him who could not adjust. That there really was no other option. He asked to see the dr again. Finally they switched his lenses. However he still had problems. Now it was way past the thirty days, and no help available. My issues started about a week after, I have had progressive lenses for at least 10 years. Never once have I had a problem. This time however I could not adjust to the regular prescription glasses nor the prescription sunglasses. I went back, again the staff was saying it was me, I told them the dr said if I had a problem to come back. I made another appointment with Dr. G. The wait again was terrible, I asked if I could come back another day as I had to get back to work. The office manager said if I left they can't help me as it will be passed the thirty days. The other staff member who was kinder gets me in before another patient, and the Dr. finds the problem right away. The frames I selected are not correct. They were so crooked and not right for my face. He tells the office manager, to refit my glasses and if that does not work to get me new frames. She re measures everything. And all of the measurements were wrong. They send them back to the lab. I once again pick them up. They felt better and I could see. About two weeks later I was back to the same problem. The glasses are crooked, and I can't see without getting headaches. I am just going to chalk this up to a major loss. Wait until next year and go to a new dr and eyeglass place. I really do not wish to deal with a staff who keeps trying to blame the patient. This patient is out of patience. Dr G is really a good dr. The staff is not. They need to be properly trained to help the patient chose the correct frames for the face and the lenses they are getting. And to properly measure the lenses and wear it meets the eye.
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