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| - Writing this review a few days later as I was traveling after the Valentine's Day but I just had to let the owner know and I hope he/she reads this.
We are regular at the cornelius location. I would say my husband and I meet up for lunch at Thai house once a week in between work. We tried to do the same for Valentine's Day but also tried to include our children this time, my twins are 2 and they were with on their way with the sitter to meet us at the restaurant. When we went in it was full obviously it was valentines so we expected that. After a few minutes 2 tables got free, a booth by the bar and a two people table also by the bar. The hostess, AOM (her name) without greeting just took us the two seater table and went away. I even asked her for the booth but before I could finish my sentence she just walked away. We sat down and waited for 10 mins. I saw her in the meantime give another couple the table.
My husband tried to walk up to her to request for the bigger table whenever it got free and are familiar with the staff and their faces as we are regulars. AOM without even listening to what he had walked up to the server just said, " Sir please sit down in your place, we are busy. "
My husband was taken aback and felt very conscious. I gave it another try and my kids had also arrived so I waked up to the bar to ask the man, don't know his name to please call another server to help us with a situation. We were willing to wait. The other server also gave us a rude response and said we should have told them before sitting down.
At that point we just left. One more lady who had walked in with us also had a similar situation and was made to sit at the bar, she left too.
Should your staff not ask how many people table we need before seating us? I intentionally came early so I could place the order for the kids before they arrived hungry.
I expressed my disappointment to AOM as we have had a similar server experience with her in the past but we didn't want to quit on a place because of their employees.
Employees don't care as much as the business owner.
Anyway, we ate at Huntersville at Thai sushi 101 and had a great Valentine's Day with our family.
We didn't let the poor experience rain on our day. But this is something the business owner should be aware of as she mentioned respect is big in their culture, so is in ours. I'm asian too.
Rating 3 as food is good, but not the experience.
No respect for customers, forget the regular customers. People go out to eat to enjoy time with family and friends. If you can't cater to that need why should one come to you? There are other places in town.
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