As a new Madison resident, I was referred to Excellence in Dentistry by my boyfriend - he and his family have been patients here since he was a child. My first appointment exceeded my expectations to say the least. Every staff member I encountered (front desk personnel, hygeniest, and doctor) was incredibly friendly and professional, the office is clean and modern, and each exam room has cable tv. Most importantly, both my hygeniest (Tina) and dentist (Dr Batchelor) were attentive to my needs and went above and beyond to spend time informing and explaining things to me. So impressed. In addition, the front desk staff offered me beverages and cookies while I waited before my appointment, and insisted that I take some "freebies" (chapstick, toothpaste, etc) before I left. Looking forward to being a patient here going forward! A+