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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2011-03-20 00:00:00 (xsd:dateTime)
itemReviewed	Pittsburgh Burger Company
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	I am not one to write reviews usually but the service was so poor and the response of management to the issues so underwhelming that I had to write a review. Sad but this restaurant is NOT ready for prime time. they have tried to take the Fuddruckers formula private. This is the same owners as the previous Fuddruckers at the same location. the Fuddruckers franchise has declared bankruptcy earlier so the owner or owners have tried to go private with the restaurant. here in lies the problem. I am guessing the wait staff is not trained for sit down type guest ... as the old style was order your food, and they call your number, get your burger, and add your own fixings. now with sit down service and wait staff to bring you your food it is not that simple guys! you have to provide customer service or I would just go to a fast food restaurant (and by the way I will definitely be going to a fast food burger location instead of here ... They have 100% better service (sigh))... What is bottom less drinks and bottom less fries (when you charge for them) if the wait staff does not come by and ask you if you want refills and remind you its free refills for both fries and drinks! then on top of that the area of the restaurant we were seated in was very dark. you could see the track lighting track is there but there were no light fixtures installed on the track (duh). now it is strange when you have a party of friends and the friend who arrived latest and ordered about 10 mins after the others gets his food first ... then another group of us and then the final two about 30 mins later! ok so you have problems with chefs but that should not affect the order the meals arrive should it? this points to what the other reviewer have implied or said you have issues with your computer order system or training with the wait staff entering orders, or the printers in the kitchen to issue the orders to the chefs! fix it guys... do you have a Sous Chef? Is he or she asleep at the wheel. ok to keep adding fuel to the fire... we finally have to talk to the manager.... and his explanation does not answer why the food is late and his response of being sorry was followed up by 20% off our food tab when the last two people should have at a MIN been free or at least 50% off ... So lets see about why I go out to eat at a restaurant: 1. Atmosphere = FAIL 0 out of 10. No lighting, the place was very cold and it seemed like they did not have the HVAC heating balanced as the other part of the restaurant was warm. The Bar Area was like a freezer 2. Service = FAIL 3 out 10. At least he took our order and it arrived. that is it. no follow up on drinks, fries, or how is your food? Request for manager did NOT get results. had to find manager on my own. 3. Food = FAIL 4 out 10. The burgers were not special and the buns should be warmed or slightly toasted. The waiter did not ask what we wanted on our burgers. No Cheese was on the side when arrived. The Salad Bar is small and poorly stocked compared to most any restaurant in the Waterfront. Management had as they call it "a moment of truth" to say hey we screwed up and we want to make it right... other restaurants that I would go back to after an issue like this, the manager at that location admitted they were wrong, gave us 1/2 off our food and free dessert and owned the issue. This manager did not. he said he was sorry but did not sound sincere and I walked away feeling that the 20% was more of an insult then a real apology. He also said he would give us managers return card of some sort (again failed as we never received it with our bill). bottom line is it sounded like he has been through the scene that unfolded a dozen times and had a standard excuse and response. that is sad... this other restaurant that they did the RIGHT thing was Grand Concourse Station Square... takes lessons guys and you guys are not even charging as much for your meals. I am guessing this place could qualify as a place for the worst of the TV series Hell's Kitchen...
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Earl

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