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  • In June I attempted to inquire by phone if I had paid a bill which wasn't showing on my account as being paid. Of course I just got voicemail and 2 days later no one called back. I called my credit card company and they responded immediately and took care of it for me! In October we got hit with their new "low balance fee" for anyone who doesn't have credit cards or loans with Riverset - no letter of warning or email 30 days before like banks always do. We have over $2000 a month in direct deposit, and we get punished with a $7 a month fee for "low balance"??? This is outrageous for a credit union. This is something to be expected from a bank - and we have accounts with other major banks and they always forewarn. That's supposed to be the selling point with a credit union - free checking. And last week I attempted to renew my AVG antivirus and once again Riverset blocked it because it came from the Netherlands, the 3rd year in a row, despite emailing them last year to unblock it. This time I got the usual robocall from their security and called their automated line, no human of course. I clicked "1" to indicate yes, I did authorize it. And a few days ago AVG informed me it was denied!! There was more than enough money to pay it. What part of "yes I authorized this transaction" is difficult to comprehend? I got on live chat with AVG and had to use my Citizens debit card, and it was paid within seconds! I shouldn't have to get permission to authorize automatic debits with my own money as long as the money's there in my account. As for their e-statements? They're a jumbled mess, with no beginning and ending balance, all thrown together. My 14-year-old could do a better job. With the punitive "low balance" fee, we are in process of getting out. And the "convenient" locations? They're convenient only if you work or live in Shadyside or Southside and can get there before 4:30, and definitely not by bus. I went to Southside for the first and only time last summer to deposit into my husband;s account. The teller expected me to say my husband;s Social Security number out loud. I of course refused. I got married in 2011 and they're still using my former name in online transfers, despite numerous emails and refused to give me free checks in my new name - but Citizens had no problem doing that.
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