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  • Was having trouble seeing, so I came in for an eye exam. I was informed that my contact lens prescription was exactly the same and that was that. I decided to buy some contacts a few months later and when inquiring about prices, I was told that if I bought a year supply, it would be $75 after insurance and that they had two rebates I was eligible for that would save me $70, so my out of pocket would only end up being $5. I decided to go that route, and asked for the rebate forms before I left. I was told that she had to "get everything ready" when the boxes came in by printing my receipts and gathering the tabs on the boxes, so that she'd have the forms when I picked them up. A week later I go to pick up my contacts and am handed a bag with no other info. I ask for the rebate forms and am told there's just one and that they're out of the second. I explain that I wouldn't have purchased a years worth if I wasn't going to get the rebates, and she offers to have their rep send a form to my house and that was the best they could do. She didn't ask for my address or my name or anything like that, so I obviously knew she wasn't going to have anything sent, and it's no wonder that nothing ever arrived at my house. Well, when I tried to get the rebate for the form they did have, I realized that you had to have had your exam within 30 days, and it had been longer than that. I realize that I should have read it over myself before purchasing them, but I feel cheated and frustrated that she told me I was eligible for and would be getting $70 in rebates that I in fact won't. I should also mention that when I walked in to purchase the contacts, the two ladies at the front desk were chomping on chips and salsa. One said to the other "are you going to help her or should I?" I'm so sorry I was such an inconvenience during your chip eating fiesta. Perhaps they should invest in a break room...
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