This outfit is a class act. All of the staff we encountered were fun, friendly, and enthusiastic. They clearly enjoy their jobs and that always makes for a better experience.
I'll be honest - I was pretty nervous about this adventure because I have an issue with heights. In fact, I intentionally didn't let myself think about this the entire week prior because I was convinced I would freak myself out. And strangely, it was okay. The only dicey part for me was right before we took off and the balloon started to lift slightly from the ground. The reality of the situation is a little startling but once we were up and away, I was oddly unaffected. (And I will note that I even tried to freak myself out. I purposely looked down at the ground and tried to guess the injury level if one were to jump. Still okay.)
The ride is gentle and perhaps even relaxing. Remember seeing miniature landscapes under glass at a museum? It's a lot like that. At the conclusion of the ride, we were treated to appetizers and champagne. From beginning to end, it took about 3 and a half hours.
I don't know that I would be compelled to do another ride in Arizona because as a local, the novelty of cacti and coyotes has worn off but if I had guests that wanted to do it, I would definitely book with this company.