I do not like writing about unpleasant experiences nor do I like giving one star. However...Ive had a pretty unpleasant experience here. While staying at the Aloft, I ordered Lago from the in room menu. By the time I got the food on my table, the cost was already double what I would have paid had I stepped down. Furthermore, the delivery guy lied to my face and told me that tip is separate from the already high delivery fees.
I ended up going down and speaking to the manager, who did give me the tip back that I paid on top of the room service fee and apologized for the issue. However, this totally ruined my experience and I would have expected the manager to go a little further than just getting me the money that was "stolen" from me and either comp the rest of the meal or offer a gift card of some sort to compensate for this horrific experience and the blatant lies of his staff, who deserve to be fired for incidents like this.
Outside of this specific incident, it would have been nice for them to note the applicable delivery fees on the aloft menu, which are ridiculously high. There wasn't a word about it.
Oh, and pizza was average at best.