Hours of operation says 4pm to 12 midnight as per their sign. We went in on a normal non-holiday friday at 1145pm but was unfortunetly already closed. Took a photo of this at 1154 pm (forgot phone in car and had to run and get it). Little diappointed.
We came back the next day at 10pm and was happy to see they were open. Got the matcha ice cream, however another hiccup... the machine was not working that day. The male worker tried to work it for a good 10min and kept assuring us that the ice cream will come. It didn't. We tried to get a refund but he said that he was not able to contact the manager to work the refund options on the till. Instead he told us that he will try the machine again... Optimistically I replied okay. Waited another 5 min... another dud.. machine was not working again ( surprise surprise). He finally said "okay I will call manager". (Wow.. he lied before saying he wasn't able to call the manager)
After a long struggle, we finally got the refund back. Two days later (we must be persistent matcha lovers) we went back a third attempt. This time managed to get the matcha ice cream. It was pretty good. Unfortunately, thinking about the past experience and troubles with this establishment didn't really leave a satisfying taste in my mouth.