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  • I made reservations for 7 p.m., and we arrived on time, only to hear from the hostess that she could not find our reservations. When I informed her that I had made them through their website (they use "Seat Me") she told us that they don't use that anymore, but that she could probably seat us. First of all, If you don't use a service anymore that is listed on your website, maybe you should call your webmaster and make it unavailable?! Secondly, wouldn't an apology have been in order? We were seated at what seemed like a nice table. Our server was no where to be found. When she did arrive, she took our drink orders and disappeared again. It took an age for our drinks to be served. When we asked about the specials, she literally read from her notes, and gave very little detail. There were two rather uncomplicated specials. A good server, in my opinion, is familiar with the menu and can describe each dish well. We asked about a mussel and clam appetizer, which she described as a stew. When it arrived (almost 30 minutes later), it was nothing like a stew. It did have a nice taste, but we really expected more broth with a dish like that. The portion was also very skimpy. We had to wait another 40 minutes for our entrees (in the meantime our appetizer plates were not cleared). The food was cold. And so were we. There was a horrible draft in the restaurant, and every time the door opened a gust of cold air came in. After flagging down our server (shouldn't she have checked on us to make sure everything was fine?), we did receive an apology and our entrees were taken back to the kitchen. Another 15 agonizing minutes went by until our entrees appeared. My steak was ok, the garlic mashed potatoes nothing special. My husband's pasta was tasteless. While we were eating the chef/owner stopped by to give us a disingenuous apology and told us that dessert was on the house. We did not want to stick around for dessert (how long would that have taken?!), so we politely told our server that we were ready for our check. The chef/owner came over again, this time with a $10 gift card for our next visit. It will not be used.
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