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  • Absolutely terrible place and a RIP OFF! CRACKED MY WINDSHIELD! Went here to get an oil change and check my fluids, the transmission fluid I already knew was totally black. They called me back after the inspection and told me I needed a transmission flush for $159. Naturally, I asked around and read a bunch about transmission flushes and EVERYTHING said it is a bad idea to get a transmission flush when you're fluid is black and you haven't ever had one done with high mileage (my car is about 100,000 mi). Apparently it can damage your transmission so badly you may have to get it REPLACED. I figured "Ok they are trying to rip me off and that's normal so whatever I'll just ignore them". I got an oil change done and went to pick up my car. As I was driving off I noticed a penny-sized CRACK in my windshield that I am POSITIVE was not there before, so I turned around and went back in. I then had to wait 20 minutes for the store manager because he was "busy" (2 other cars in the whole place being worked on, and no one in the lobby). This tatted up ratty looking kid walks out who looks the same age as me (I'm a student at ASU) and tells me the crack isn't big enough to have been caused by their "extremely heavy machinery" so he can't take responsibility for it. WHAT!? The crack had METAL particles where it originated. He said it must have been a rock. NO SIR. I then asked him why he offered me a service that would ruin my transmission, and he insisted the dealership would recommend the same thing, a transmission flush. Guess what, just got off of the phone with a Mazda dealer! Verdict? Transmission flush NOT A GOOD IDEA. He recommended a much cheaper drop and fill. Big O Tire Tempe, you are the worst. Thanks a lot for trying to rip me off and cracking my windshield, all while being extremely unprofessional and inefficient at the same time.
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