Tried Longhorn for the first time last night. Will not go back. With so many other great choices in this area of Phoenix/Chandler I'm afraid with the quality of food and service we received last night that this place won't last long.
We went to Longhorn around 9:00pm on a Sunday which understandably is a little late for a Sunday night dinner and the restaurant closed at 10 but that still does not justify poor service. We were seated right away but in the busy middle section of the restaurant. With so many open tables in other areas of the restaurant (I know they are trying to keep it to one service area) but it was very loud in the this area and felt very stuffy for a late night dining experience. It did not help that about 10 minutes after arriving one of the waitresses started a pretty loud mini vacuum that was extremely distracting to dinner conversation and many patrons seemed very displeased that she was vacuuming around our tables while we were trying to enjoy dinner. Our waitress never introduced herself once and seemed in a huge rush the entire time we were having dinner. I ordered a skinny wild berry sangria first off and it was horrible! It tasted like pure corn syrupy berry jam. I have never had a sangria made with syrup in the first place, it should be made with fresh fruit even at a chain restaurant. Horrible first impression. Our waitress did take that off of the bill but never apologized and never offered to bring me something different and never suggested a different option.
Our food was worse. I had a sirloin with portabello sauce cooked medium. The portabello sauce came just plopped on top but not melted at all, it just looked like a congealed blob of goo. Yuck. I scraped that off and cut in to the steak. It was very fatty and more like medium well. The meat itself was very bland and not well seasoned. My fiance had a stuffed filet filled with white cheddar and bacon. It was not stuffed at all. It was once again a congealed blob of goo on top of the steak. His steak had a much better flavor and probably the only reason I gave this review two stars but it was still extremely fatty for a filet. Dry baked potato, overcooked noodles in mac and cheese and out of green beans. Boo. I could just see Gordan Ramsey sitting down for a "trial" of the food at this place and saying WHAT IS THAT?!? at the weird blob of fatty goo they called sauce.
Do not eat here. You have many other great options in the area. Outback has much better quality of meat at a lower price, Z'Tejas is an amazing Southwest option right next door and around the same price and Roy's is pretty expensive but well worth it and also right next door.