I went to Dick's twice in two days and experienced the same bad customer service both times. First, not to be a prude but the sales people are obese. Not overweight mind you, but obese and this is a SPORTING GOODS STORE! Once again, not to be a prude but I think it's way more advantageous in a store like this that the sales people play the part, you know what I mean?
Anyway, the worst part of my visit was they kept on locking me out of the dressing room. The last time was the final straw, I just walked out of the dressing room and I was going to try on a couple of more items when I actually saw the sales person go to the dressing room, check inside and then lock the door. This was right after I left and I know she saw me come out, my point to all of this is that they don't ask if you need any help(which is okay by me) but to just stomp over and lock you out of the dressing room is just bad customer service. I'm sure there's a reason, it does look like they might be understaffed but none of this is the customer's fault.
On a positive note the store is huge and they have a decent selection with some items reasonably priced and a few items way overpriced. Just by having the variety alone makes me give them two stars.
Whoever is running this store could do better and they know it. I guess it's called Dick's for a reason.